Customer Support
Shipping & Delivery
Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. Please allow at least one day for order processing. All orders placed after 3:00 PM (EST) will begin processing the following business day. All orders to be shipped outside the continental United States, Hawaii or Alaska will be held for 10 business days to insure validity. All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address.
Complimentary 2-Day Shipping
Complimentary 2-day shipping will automatically be applied during checkout. No code required. Offer applies to shipping on continental U.S., Alaskan and Hawaiian SLOANESTREET.com orders only. Does not apply to SLOANESTREET in-store purchases or out-of-stock items. Additional charges for shipping to some U.S. territories may apply. If an item is not in stock or can't be shipped in a 2-day time period, a SLOANESTREET.com customer service specialist will notify you at the time your order is received.
Overnight Shipping
Orders shipped via Overnight Shipping will be charged a flat rate of $35.
Packaging Details
We individually wrap each item in your order with our signature SLOANESTREET packaging. If it's for you or for someone you love, each package will receive a beautiful gift box and a jewelry pouch for safe keeping.
Order Delivery
All packages require a signature upon delivery. Additional charges may accrue if more than one attempt is made for delivery. SLOANESTREET does not ship to Post Office Boxes (PO BOXES). Deliveries will only occur Monday - Friday. Orders will not be shipped or delivered on National Holidays.
Easy Returns
We want you to be completely happy with your order. If you are not satisfied we will gladly accept returns and exchanges accompanied by the original receipt for a refund or merchandise credit within 30 days of purchase. All refunds will be issued to the original form of payment. For cash sales, a mail check will be issued within 14 days of the return. For a gift, merchandise credit will be issued for the full value of the merchandise when accompanied by a gift receipt. Custom orders cannot be returned. Deposits on custom orders are not refundable.
International Orders: Unfortunately, we are unable to offer free shipping on returns and exchanges. Customs and other taxes on international returns must be fully paid by the customer before the return authorization is granted.
Repairs
Please accept our deepest apologies if any of our products need repair. Please email the repair department at customerservice@SloaneStreet.com or call 1-949-759-8010 to arrange any repairs. All repairs are handled on a case by case basis. Charges are assessed once the item for repair has been received and evaluated by the SLOANESTREET Repair Representative.
If an order arrives broken or in an unacceptable condition, please inform us immediately. We apologize for the inconvenience if this occurs and there will be no charge for this kind of repair. Please email the repair department at customerservice@SloaneStreet.com or call 1-949-759-8010 to arrange any repairs. Please ship the order back within 15 days to avoid any delays or penalties.
100% Secure Ordering
SLOANESTREET goes to great lengths to keep your financial information private and safe. SLOANESTREET takes appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information collected, including limiting the number of people who have physical access to database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is SLOANESTREET’s policy to never send your credit card number via e-mail. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
Privacy Policy
SLOANESTREET TAKES PRECAUTIONS WITH CUSTOMER INFORMATION AND PERSONAL DATA. SLOANESTREET values its users and respects your privacy. SLOANESTREET collects information about you through the Website in an effort to fulfill orders for SLOANESTREET products, improve your online experience and to communicate with you about SLOANESTREET’s products, services and promotions. Neither your name nor anything personal about you is sold or shared with any non-affiliated company or agency other than as set forth in this Privacy Policy. However, as described in greater detail below, SLOANESTREET may share your information under certain circumstances with businesses SLOANESTREET works with to help the Website function. This Privacy Policy describes the personal information SLOANESTREET collects about you, why SLOANESTREET collects it, how SLOANESTREET uses it, and when SLOANESTREET shares it with third parties. This Privacy Policy also describes the choices you can make about how SLOANESTREET collects and uses certain of that information.
By accessing this Website, you acknowledge the Website Privacy Policy and agree to be bound by the terms thereof and the Terms of Use set forth on the Website. If there is anything you do not understand please email any inquiry to Customerservice@SloaneStreet.com. If at any time you do not agree to this Privacy Policy, please do not use this Website.